If your order arrives and it is not right, we'll fix it!
GOODS ONCE PAID, IS NON-REFUNDABLE.
Doesn't fit ? You can return any new, unused and unaltered item within 3 business days of receipt of your item. You dont get the refund, but you can use the same value for some other purchase on the website.
SINCE ALL ORDERS ARE IMPORTED ON ORDER, WE REQUEST YOU TO CHECK THE SIZING CHART VERY VERY CAREFULLY AND DECIDE ON THE SIZE!!!
- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
- Once your return is received and inspected by SuperBikeStore (usually within 24 hours of receipt), your refund will be credited back to your website account, not your bank account. We dont offer refunds, so you may use the same amount for some other purchase on the website.
- Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact our technical department if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you choose!
- See below for instructions on where/how to get your return order back to us.
Return Shipping Options
- For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
- All shipments must be made prepaid; packages shipped COD will be rejected.
- Any Refused, Undelivered, or Abandoned package will be subject to a Service Fee.
- Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
- You are still responsible for return shipping on your original order back to us.
Used or Damaged Merchandise
- Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
- Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
- Sell it on facebook or OLX or Quickr, if you dont like!
Apparel and Helmets
- Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
- Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories
- Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
Electronics, Hard Parts, Tools, Tires
- Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
- Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
- Any Tool or Chemical that has been opened or seal broken is non-returnable.
- Open box items for which the packaging has been destroyed are not returnable.
- Each manufacturer has its own warranty policy. SuperBikeStore will assist customers with their warranty; however SuperBikeStore does not provide any direct warranty on any item sold.
Order Cancellation / Modifications
- Orders cannot be modified or cancelled once placed.
- Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
- Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
- Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than usual!
- Send an email to firstname.lastname@example.org with the reason of return
- Send it via courier to our address - [SuperBikeStore.in , C/26, Pallaspalli, Bhubaneswar-751020, India]
- Email us the tracking information
- We will then get back to you!
Please retain your return tracking information. SuperBikeStore.in is not responsible for packages lost during return shipment. You will receive a confirmation email from SuperBikeStore when your return is processed.
Questions / Concerns
- If anything is unclear or if you have a special request, give us a shout!
- We can be reached by phone at +91-9861022221 or shoot us a message.